Startup life: Six rules for surviving the first two years24 November 2016 Category:
Note this article also appeared in Entrepreneur Middle East and can be viewed here.
For a startup, it can sometimes feel like a struggle to survive.
One-third of new businesses don’t make it past the two-year mark according to a study by the Small Business Administration in the US.
While that first year may be full of the excitement of setting the foundations and getting off the mark, it’s the second year when you need to see traction and growth – it’s this period that exposes businesses that are not working.
So it’s about solid foundations: Your infrastructure, offering, and most of all your customers – all in place by your second year in business.
With that in mind, here are six rules for surviving those crucial first two years of your entrepreneurial endeavour.
1. Establish a healthy work environment: These things matter – where you work, the office environment, what’s around you. It has an impact on morale and overall function. In the book ‘New Workspace, New Culture’ authors Gavin Turner and Jeremy Myerson link how we psychologically process our home environment when growing up (perhaps only having a bedroom that was truly our own domain) with how we view our work environment. They argue that ‘organisations become the family for our working lives, and their physical surroundings become our professional home.’
What they call ‘organisational ecology’ is essentially the idea that the work environment is more than just the way the place is decorated and the facilities available. It’s the ‘symbiotic relationship between the social organism of the organisation and the internal physical structure of the environment within which it breathes and mutates.’ In other words, it’s aligning your team with the place they work.
These things need to line up; they need to match. And if you’re in doubt, take a look at company review site Glassdoor – more often than not the fastest-growing firms get great reviews for their work environment.
2. Find your work-life balance: ‘The candle that burns twice as bright lasts half as long.’ The famous saying could easily be applied to the phenomenon of getting burned out at work. The signs are feeling exhausted all the time, getting sick a lot, detachment from the world, feeling helpless, and a marked change in sleep and eating habits.
It impacts both the individual and the company as a whole. Working excessive hours has been shown to actually damage productivity in the long term. In the study How does workaholism affect worker health and performance? it was found that ‘since the cost for workaholics is high in terms of ill-health, workaholism has on average adverse effects on health and performance.’
The signs of burnout are feeling exhausted all the time, getting sick a lot, detachment from the world, feeling helpless, and a marked change in sleep and eating habits.
So this applies to both you as the startup leader as well as your staff. Make sure you get that work-life balance correct – get enough rest, social contact with supportive people, and physical movement and exercise.
3. Learn how to hire: Your company is only as good as the people who work in it. Get the wrong kind of employees representing your business and you will be in a mire of your own making. In the study Hiring by competency models by Patty Grigoryev, it’s pointed out that the ‘hard costs’ of a bad hire can be between 50-200% of the first year salary, and soft costs can be even higher.
What do we mean by soft costs? We’re talking here about the confidence that is lost in leadership, the emergence of morale issues, and the possible destabilisation of the workforce. The study argues that a bad hire can in fact knock your business back by many years. Yet, at one time or another it is inevitable that every leader hires the wrong person. The key is to reduce as much as possible those instances, and when they do occur to deal with them swiftly and efficiently so the wider business is not damaged.
Research the psychology of interviewing, don’t think you’re wasting time doing second or even third interviews, and explore the references provided as well as doing your own investigation. It’s the same level of diligence you would apply to any other aspect of your business.
4. Build great work processes: Whether formal or informal, the way you deal with workflow and problems as they come up will fully depend on the processes you adopt and accept for the business.
According to Roger Burlton in the book ‘Process Management – Profiting from Process’ it’s all about the synchronisation of ‘people, technologies, facilities, information, and knowledge.’
These are very different elements, but by bringing them all in harmony you will find efficiencies and a way of creating order from chaos. From something as simple as organising your email, to the complexities of your sales funnel process – without well-defined, structured processes, your business will lose direction.
Whether formal or informal, the way you deal with workflow and problems as they come up will fully depend on the processes you adopt and accept for the business.
5. Commit to great products and services: As effective as good marketing can be, your business has to start with the right product or service. Look at the Apple example: Steve Jobs, after building up the company from a garage to a billion-dollar brand, was ousted from his role in 1985. Apple’s product development suffered without his genius. During the absence of his product innovation, the business came close to bankruptcy. In the years following his return in 1997, he would go on to more or less “invent” a series of brilliant products which put the company back on track as a market leader. Steve Jobs said when he returned to save the company: ‘The cure for Apple is not cost-cutting; the cure for Apple is to innovate out of its current predicament.’
So it’s about your product. Is it something people want? Or is it something people will want? If the answer is yes to either of those, you’re on track.
6. Protect your company: Yes, you lock the door of your office at night. But are you locking the door on your data? Whatever the current size of your startup, you can bet one of your most valuable assets is your information – whether it is your sales leads, your client information, your accounts, and so on. Now, imagine if all of that disappeared in a heartbeat. There are a variety of statistics which get thrown around on this issue – the most famous claim being that around 40% of businesses that experience data loss end up closing for good.
The actual figure may be lower or higher than this, but what cannot be disputed is the assertion made by Klaus Schmidt in his book ‘High Availability and Disaster Recovery’ which is simply this: ‘Data loss – while not identical to disaster – is clearly a major symptom.’
Around 40% of businesses that experience data loss end up closing for good.
Shop around for cloud providers, check how often they experience outages, and find out what happens if you (or they) incur a problem. Will your data, your business, be safe?
‘To infinity and beyond’
A company that survives the first two years is not just doing something right – it’s probably doing many things right.
So let’s end on a lighter note: It’s important to stay excited about your ideas and make sure your business is something you enjoy. If you don’t get something out of the journey, the cut and thrust, the pure thrill of invention, the glory of sales, then what are you doing it for?
This business of yours can make your life a rewarding adventure.